I’ve outlined a proven step-by-step guide that makes it easy to get a NordVPN refund and eliminates confusion. Regardless of your reason for canceling, you can get your money back in no time, as long as you request a refund within its 30-day money-back guarantee period. However, canceling your service will leave you vulnerable. So I recommend replacing NordVPN with a reputable alternative, like ExpressVPN. It’s overall an ideal choice — offering fast speeds, a lightweight app, and strong security. Plus, it’s backed by a 30-day money-back guarantee, which lets you try all of its features risk-free. You can easily request a refund if you’re not happy with it. Try ExpressVPN Today Jump to see more great alternatives
The Ultimate Guide: How to Cancel NordVPN & Get a Refund
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How to Get a NordVPN Refund By Email
You can also cancel your NordVPN account by sending an email. To do this, visit NordVPN’s main website, log in to your account, and click the email address at the bottom, (support@nordaccount.com). Explain in the email that you’d like to cancel your account and why, and include any account information to make the process as quick as possible. Within a day or 2, an agent should reach out to you via email to confirm your cancellation. Upon confirmation, you should receive your money back in your bank account within 7 days.
Best Alternatives to NordVPN
1. ExpressVPN — Ultra-Fast Speeds That Ensure a Smooth Online Experience
ExpressVPN’s superfast speeds make it a reliable alternative to NordVPN. It only takes a few seconds to start the app and connect to the fastest server, based on your location. To check for consistency, I tested 4 US and 3 UK servers. These produced averages of 47.8 Mbps (US) and 46.5 Mbps (UK). I didn’t experience any lag while using its Tampa server to stream Netflix US in UltraHD. No matter where I connected across its network, it gave me consistently high speeds. Its network of 3,000+ servers in 94 countries helps you easily bypass geoblocks. This is 30+ more countries than what NordVPN offers. While testing, I unblocked 10 different Netflix libraries, including in the US, the UK, Japan, and Germany. It worked just as easily with Disney+, and BBC iPlayer when I used its US and UK servers. What also sets it apart from NordVPN is that ExpressVPN supports P2P traffic across its network. For security, ExpressVPN protects your data with AES 256-bit encryption, DNS/IP leak protection, and a kill switch. The military-grade encryption makes your connection impenetrable, while the DNS/IP leak protection and kill switch prevent the accidental exposure of your data. When I tested its US servers on ipleak.net, it didn’t uncover any DNS/IP leaks. You can rest assured that your privacy is protected by ExpressVPN’s no-logs policy. This is a promise that your personal data will never be handed over to any third-parties. In addition, it uses TrustedServer Technology, which are RAM-based servers that wipe your data after each session. The only drawback of ExpressVPN is that its subscriptions are expensive, as the cheapest plan starts at $6.67/month. However, you can usually find discounts and coupons on its website — when I signed up, I got 2 months for free with its long-term plan. I found this to be the best value; it offers all of the same features as the short-term option, but at a much lower price. Included with all of the plans is a 30-day money-back guarantee, so you can test all of ExpressVPN’s features risk-free. After 28 days, I tested this policy by using the 24/7 live chat feature to cancel my subscription. I gave the live agent a reason to cancel, they approved my request, and I was fully refunded. I saw the money back in my account after 4 business days. Try ExpressVPN Risk-Free Now
2. CyberGhost — Easy-to-Use App That’s Great for Beginners
CyberGhost’s intuitive app is easy to install, with native apps for most devices. It also allows up to 7 simultaneous device connections, so I was able to set it up on all of my favorite devices. Downloading and installing it on my MacBook Pro took less than 20 seconds, while the smartphone installation was under 10. With just one click, I was connected to the fastest server near me. Therefore, you can use it without any technical know-how. You get access to 9,074+ servers in 90 countries, which is 25+ more countries than what NordVPN provides. As an added bonus, its server network includes a selection of optimized servers for streaming and torrenting. I also noticed that unlike NordVPN’s streaming servers, CyberGhost’s are dedicated to specific platforms like Hulu and Netflix. I quickly accessed Netflix US and ITV when I connected to those servers. It provides impressive speeds, which make it perfect for streaming, torrenting, and gaming. I tested 3 nearby servers (in the US) and found an average of 43.2 Mbps with a ping no higher than 38ms. Using its Miami connection, I played COD: Black Ops without slowdowns. Even the 2 long distance servers I tested (France and Germany) maintained over 38.1 Mbps. If your’re worried about losing NordVPN’s protection against ads, trackers, and malware, you’ll be happy to know that CyberGhost also offers this feature. In addition, it adheres to a strict no-logs policy and and is based in Romania, which has strong privacy laws. Since CyberGhost headquarters are outside the 14 Eyes Alliance, it’s not obligated to hand over user data — even to government agencies. Just be mindful of CyberGhost’s short-term plans, which are expensive and come with a shortened money-back guarantee (14 days vs. 45 days). But its long-term plans are super affordable and offer the same features — you can get a subscription for as low as $2.11/month. CyberGhost’s money-back guarantee lets you claim a full refund if you don’t like it. I asked them to cancel my subscription through its 24/7 live chat, and the process was simple. After telling them about my experience, they proceeded, and I got all my money back after 4 business days. Try CyberGhost Risk-Free Now
3. Private Internet Access — Customizable Security Features That Enhance Connections
Private Internet Access (PIA) contains several customizable security features in its app. With one click, you can turn on MACE to block ads, trackers, and malware. With it enabled, I didn’t encounter any of the annoying ads that are usually on uTorrent. There’s also an advanced kill switch option that prevents your data from leaking — even when the VPN is turned off. There are several protocols to choose from, such as OpenVPN and WireGuard. While OpenVPN is open source and offers robust security, WireGuard gave me faster speeds. You can even choose your encryption level (128 or 256-bit). This allows you to find the right balance between speeds and security. It has a massive, reliable network of 29,650+ servers in 84 countries. When I tested 3 US servers (Chicago, Miami, and New York) my download speeds never went below 32.6 Mbps. I used its UK server to watch BBC iPlayer in Ultra HD — my speeds remained above 27.3 Mbps the entire time. Considering you only need 25 Mbps to watch shows in Ultra HD, its plenty fast for lag-free streaming. Since PIA is based in the US, which is at the heart of the 14 Eyes Alliance, I was initially concerned. However, PIA does not collect user data — it adheres to a strict no-logs policy that has been independently audited. When I took a look at its plans, I found its long-term plan to be the best value at $2.03/month. There are short-term plans available with the same features, but its long-term plans will save you more money overall. PIA is also backed by a 30-day money-back guarantee, which lets you try all its features for free. I asked a customer service agent to cancel my subscription over the 24/7 live chat feature after using it for 23 days. After providing my reason for canceling, the agent proceeded with my request, and my money arrived by the end of the week. Try PIA Risk-Free Now
What’s the best alternative to NordVPN?
My top recommendation is ExpressVPN for its fast speeds, strong security, and reliable server network. Its ability to unblock most streaming platforms, plus, some of its robust security features can be compared to those of NordVPN. However, I found ExpressVPN’s app to be much faster to start up, plus, it provides a larger server network. This helps keep ExpressVPN’s speeds fast, since you’re less likely to run into overcrowding (which is an issue I had with NordVPN).
How can I contact NordVPN’s customer service for a refund?
Can I get a NordVPN refund if I paid by cryptocurrency?
Yes — you can get a NordVPN refund if you pay via cryptocurrencies (like Bitcoin). You will get a refund in the cryptocurrency you paid in, which will be equivalent to the USD exchange rate at the time. Receiving the refund can take up to 5 business days. If you want to continue protecting yourself with another privacy-focused VPN, I recommend using ExpressVPN as an alternative. Like NordVPN, it lets you pay by cryptocurrency — plus, it offers additional privacy features, like TrustedServer Tech and a strict no-logs policy.
Does NordVPN provide refunds after the money-back guarantee period?
No, you won’t be eligible for a NordVPN refund after the 30-day money-back guarantee period. This policy is part of their terms and conditions and is the same for every plan. As long as you are within the 30 days, the process for getting your money back is straightforward. You may also be ineligible for a refund if NordVPN terminated your account, or you signed up through a third party. For instance, payments made through Apple’s app store are not covered under NordVPN’s refund policy — it’s up to Apple to decide if you’ll get your money back.
Can I change my NordVPN subscription plan?
Yes, changing your NordVPN subscription plan is possible at any time. As soon as you log in to your NordVPN account, you just need to click the “Change Plan” button and select the new subscription plan you want. Even if you have signed up for NordVPN and are still within your money-back guarantee period, it won’t make a difference. If you prefer long-term plans, but want a better price, I recommend switching to CyberGhost. It offers subscriptions at a lower price than NordVPN, with comparable features, like streaming-optimized servers and strong security. However, I did find CyberGhost’s app to be faster and more organized than NordVPN’s. Try ExpressVPN Risk-Free Now
Cancel NordVPN, but Stay Protected With a Top Alternative
Although there is a lot of conflicting information online, canceling your NordVPN subscription and obtaining a refund is not difficult. You can cancel your subscription and automatic payments simultaneously, making the whole process much more manageable. Just make sure you’re still within the 30-day money-back guarantee period, and you’ll have no problem getting your money back. Once you cancel NordVPN, I advise that you replace it with another reputable service to ensure your safety. The best alternative for NordVPN is ExpressVPN. The apps are fast and easy-to-use, plus, it offers industry-leading security features and high-speed servers to keep your online activities smooth. It also comes with a 30-day money-back guarantee, so you can test all of its features risk-free. If you find it’s not for you, it’s easy to get a refund.
To summarize, the best VPN alternatives for NordVPN are…
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